Patient Concierge & Social Media Coordinator

Job description

Do you have a great energy and love working and talking with people? Do you enjoy talking about the exciting things in your life? Do you have a strong social media presence and like to highlight what’s going on in your world!?

Help Us Innovate and Create the Unmatched Patient Experience in Eye Care! We do it differently and if you are excited to help us we want to hear from you!

Come work with Olathe's best eye care team!

An established multi-site private practice, specializing in eye health care for all ages, has an immediate full-time opportunity to work with an amazing team! We are seeking a responsible individual to join our team as a Patient Concierge & Advocate. This is a unique opportunity to provide unmatched patient care in a Team Focused environment.

Essential Duties:
The job duties for this position are as follows but are not limited to:

Be the first point of contact as patients enter the office, greeting them with an incredible smile, energy and personality that immediately comforts them and starts their experience on the best path
Check in patients and help guide them to the next step in their time at the office
Make time to connect with each patient quickly and ongoing while they are in your care
Find ways to make their experience Unmatched and unique
Administrative work as needed; including help with preparation before the patients arrive for an appointment (ex; sending intake forms and messages).
Assist our team with Social Media platforms, increasing visibility and grow our Marketing opportunities
Be an ambassador and speak to guests while in the lobby to assess their needs/wants and find ways to go above and beyond to ensure their visit is Unmatched
Work with the team to gather items needed to fulfill patients requests/needs/wants
Answer texting service when patients text the office
Keep your work area clean and organized at all times
Treat all patients with 5-star experience at all times
Verify current insurance information as well as demographic information for each patient
Find opportunities with each patient to schedule additional visits
Provide beverage and treat service
Confirm appointments, and Follow Through to Create a High Show Rate

Secondary Duties:
Maintain records, schedule appointments, authorize insurances, correspondence, and filing
Assist with contact lens orders
Assist in light cleaning and maintaining the office appearance
Assist with optical orders as needed

Job Type: Full-time

Pay: $31,200.00 - $37,440.00 per year

Benefits: